Value proposition

Support services

At this stage we have implemented your application(s) and we provide various levels of SLA based support.

L1 - Helpdesk:  First line user support as either on-site or remote service

L2 - IT Operations: Database administration and application operating services for both own and third party software and hardware components

L3 - IT Operation Support: Application and database administration support offering in-depth know-how and expertise to aid IT Operations